We want you to love what you wear. If you’re not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return within 7 days of receiving the product if:

• The product is unused, unwashed, and in original condition.
• Tags and packaging are intact.
• Return is initiated via your Pinscluz.com account or by emailing us at pinskkerrs@gmail.com.

2. Non-Returnable Items

For hygiene and safety, the following items cannot be returned:

• Innerwear, lingerie, swimwear
• Customized or personalized garments
• Items marked as Final Sale

3. Return Process

• Step 1: Submit a return request via your order page or email.
• Step 2: Our team will schedule a pickup (available in most locations).
• Step 3: Pack the product securely and hand it to the pickup agent.
• Step 4: On receipt and quality check, we will initiate a refund or exchange.

4. Refunds

• Refunds are issued to the original payment method within 5–7 business days after product inspection.
• For COD orders, a bank account will be required for refund transfer.
• Shipping charges (if any) are non-refundable.

5. Exchanges

• Only size or color exchanges are allowed, subject to stock availability.
• If the desired variant is unavailable, we will process a refund instead.

6. Damaged or Wrong Products

If you receive:

• A damaged or defective item, or
• A wrong product (wrong size, color, or style),

Please contact us within 48 hours of delivery with photos/videos for a hassle-free resolution.

7. Cancellations

• Orders can be cancelled before they are shipped.
• Once shipped, cancellations are not allowed. However, you may return after delivery as per the above policy.

Need help?
📧 Email: pinskkerrs@gmail.com
📞 Call: 8220909521